Helping your team work

Identify and make your team work

There was a farmer who was given the best farmer award for many years in his area. A Journalist approached him and congratulated him for the continuous performance and recognition. He asked him the secret behind his performance and efficiency. The farmer answered quickly, “I distribute the seeds of maize to all my nimages (3)eighbor farmers free of cost, due to which my results are best”. The journalist was astonished and excited to know. He asked him, “But it costs you more, by giving the seeds free to others”. The farmer replied back, “No”. Again the journalist excited to know how. The farmer continues to say “Not at all. Rather it makes my farming more productive and I get the quality products”. Now the journalist can’t resist waiting to know the secret.  Farmer continued, “When I gave the seeds free to others, they also sow the same quality and breed of the seeds, which I have been sowing. So at the fertilization time, the pollen grains from the neighbor fields will be of the same quality which I am sowing in my fields. If they sow inferior quality, then those inferior pollen grains will fertilize fruits of my plants giving me low quality and yield. If I want to get good results then I have to take care of my surroundings”.

It is not we along who are responsible for the results we are getting from activities we are performing, but the associated people who are attached and part of the activity are also contributing good or bad to the results. Do we take care of all the people in our circle of influences? is a big question.

The performance of every individual depends on the following three parameters –

  • Knowledge – Knowing what to do,
  • Skills – Knowing How to Know,
  • Attitude and Behavior – Actually doing.

We can say “KSAB”. Knowledge is the primary requirement for knowing about any task. Skills are the expertise to do the tasks. Attitude and Behavior contributes to the Willingness to do the tasks. We divide these four parameters into two categories –

  • Capability – is once a demonstration of knowledge and skills to do a task.
  • Willingness – is if the person has positive attitude, confidence, motivation and commitment to do that task.

In our professional life as a team leader we need to study these two parameters amongst our team members and associated persons. Based on this, we can further divide the team members into four different categories –

  1. Willingness & Capabilitywill-ability
  2. Willingness, but No-Capability
  3. No Willingness, but Capability
  4. No Willingness & No-Capability


Each category of the team members will behave differently according to their knowledge, skill, attitude and behavior. In turn every team member needs a different treatment by the leader. Normally managers handle all the team members with the same methods/techniques. Handling the team members requires a lot of observation and understanding.

So, as defined above, there are four types of people in a team based on capabilities and skills. How they behavior actually needs to be understood first. The four type of people are represented into four Quadrants, as shown in the above picture. We need to take care of the left half and the Bottom Half

a) Not Willing and Not Capable – These type of people are the most critical people anwill-ability1d effect the performance of the team at all the stages. They are burden on the team. Since neither they are willing nor are capable, therefore they can’t delegate nor asked to be accountable for any of the tasks. All the three- Knowledge, Skill and attitude are missing. Lot of coaching, support, motivation and high direction is required to get tasks done by the people falling in this category. If they are unable to learn and get motivated, the ultimate solution is to find a substitute for them.




b) Willing but Not Capable – they have attitude to do, but  duwill-ability2e to lack of knowledge and skills they are unable to perform. Learning is the main solution. Find the suitable tasks in which they are good at and can contribute to the team. Candidate in this category need direction. They   should be associated with a senior person who can teach them and direct them to do the tasks. Their Goals may  be set, checked periodically and guidance is required. This category of candidates, once capable will be an asset  for the team.



c) Capable but not willing – They are capable of doing the tasks, have knowill-ability3wledge and skills, but they lack attitude      towards doing the tasks. They are normally experienced candidates and lack confidence or motivation. They should be discussed 1:1 and special attention should be taken, otherwise he/she may create problems in the performance of the team members. They should be given all support to do his/her work. Their goals should be set and closely watched or monitored. Even after support, the attitude doesn’t change when asked about their choice of task. Even if they are not performing in their own choice may be get rid of them.



d) Capable and Willing – These candidates are choice of the leaders. Least intervention, support or direction is and should be done. Tasks may be delegated to them and they will-ability5will get them done. Their goals should be set and they will get the
m done. They know their Job and have confidence to do the same.






In nut shell, the three ingredients are necessary in every candidate of the team to be successful in achievement of goals. Every leader needs to inculcate Knowledge, Skills and attitude in every team members to move all of them towards Q4.

This concept is applicable in every sphere of life, in personal, social and professional. For example in personal life parents can use it. Should the child falls in Q1, extra care is taken to help him in his education, regularly visit his/her school and college? Monitor progress closely and take immediate action if not performing well. Low motivation is due to bad habits, bad company at school and introvert nature. So to uplift his/her motivation give more quality time, take care of his/her habits, inculcate good habits, watch his company in school or college.

Similarly, if the child falls in Q2, the child is intelligent and knows everything but not willing to perform or not performing. This means his motivation is very low, either he/she needs attention or his/her attention is deviated from education to somewhere else. Be friendly, give quality time and find out his/her problems and solve them. Be supportive, motive him/her and help to be focused on the study.

If the child falls in Q3, it means he wants to learn, but unable to understand or learn. This is a will-ability6clear indication that the method / tools used to learn are not good enough to learn. To enhance his knowledge check the level or attention of school towards education. Meet the teachers and share the status and problems of the child. If needed extra tuitions may be arranged for the child. Create a learning environment at home. This will help.

The child is in Q4 then he/she is extra ordinary. Help him/her to set high goals and provide all the support to him/her to achieve the goals. These children set their own goals, prepare themselves and achieve.

Therefore to have a successful team, happy and prospective family, a supportive society, one has to identify the personality and deal, handle and support accordingly for achieving collective goals.



Written by – Rajinder Singh Mann, MBA, M.Phil, Diploma Training and Development, P.G.Diploma Counseling and Behaior Modification. Have vast experience in various industries in the Field of Systems Implementations, Training and Development, Supply chain and Logistics. Have conducted more than 100 training programmes in the field of System Design and implementation, Inventory management, Warehouse Management, Inventory control and handling, Logistic  Management, Man Management, Communication Skills, Motivation, Team Building, Improving Productivity, and many more. Visit –


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2 Thoughts to “Helping your team work”

  1. All above told the truth. We can communicate on this theme.

  2. admin

    Please stop posting unscrupulous comments. It is wasting your time and mine time. If you want you share any positive, motivational or inspirational remarks, you are welcome.

    Good day


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